Introduction

At pick-and-present.com, customer satisfaction is our top priority. We strive to ensure that our customers are fully satisfied with every purchase. This Return, Replacement, and Refund Policy outlines the terms and conditions governing the return, replacement, and refund of products purchased through our website. Please read this policy carefully before making a purchase.

1. Eligibility for Returns, Replacements, and Refunds

To be eligible for a return, replacement, or refund, the following conditions must be met:

1.1 Condition of the Product: The product must be unused, undamaged, and in the same condition in which it was received. It must also be returned in its original packaging, including all accessories, manuals, and documentation.

1.2 Return Window: The request for a return, replacement, or refund must be made within 10 days from the date of delivery. After 10 days, we are unable to offer any returns, replacements, or refunds.

1.3 Proof of Purchase: You must provide a valid receipt or proof of purchase from [Your Website Name].

1.4 Non-Returnable Items: Certain items are exempt from being returned. Non-returnable items include:

  • Perishable goods such as food, flowers, or plants.
  • Downloadable software or digital goods.
  • Gift cards.
  • Health and personal care items.
  • Items on clearance or marked as final sale.

2. Return Process

2.1 Initiating a Return: To initiate a return, please contact our customer support team at Customer Support Email with your order details and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

2.2 Return Shipping:

  • Customers are responsible for the cost of return shipping unless the product is defective or the return is a result of our error. In such cases, we will cover the return shipping costs.
  • Please ensure that the returned item is securely packed and shipped using a trackable shipping service. We are not responsible for lost or damaged items during return shipping.

2.3 Return Address: All returns should be sent to:

  • Return Address-#152/A, PLOT No. 151, SAI BAPUJI NAGAR, KALSAPUR RING ROAD, GADAG 582103, kARNATAKA, INDIA

2.4 Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, we will process your refund, replacement, or store credit within 7 business days.

3. Replacement Policy

3.1 Defective or Damaged Items: If you receive a defective or damaged product, you are eligible for a replacement at no additional cost. To request a replacement, please contact our customer support team within 30 days of receiving the product, providing a description of the defect or damage along with photos, if possible.

3.2 Replacement Shipping: We will cover all shipping costs for sending the replacement product. Depending on your location, the time it may take for your replacement to reach you may vary.

3.3 Out of Stock Items: If the item you want to replace is out of stock, we will offer you a full refund or store credit for the amount paid.

4. Refund Policy

4.1 Refund Eligibility: Refunds will only be issued for products that meet the return eligibility criteria outlined above. We do not offer refunds for:

  • Non-returnable items.
  • Products that have been used, damaged, or not in their original condition.
  • Items returned after the 10-day window.

4.2 Refund Processing: If your return is approved, your refund will be processed, and the credit will be automatically applied to your original method of payment. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4.3 Partial Refunds: In some situations, only partial refunds will be granted, such as:

  • Items returned that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 10 days after delivery.

4.4 Shipping Fees: Shipping fees are non-refundable, except in cases where the return is due to our error or a defective product. If you receive a refund, the cost of original shipping will be deducted from your refund.

5. Exceptions

5.1 Final Sale Items: Items marked as “Final Sale” or “Clearance” are not eligible for returns, replacements, or refunds.

5.2 Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, follow the replacement procedure mentioned above.

6. Cancellations

6.1 Order Cancellations: You may cancel your order before it has been shipped. To cancel your order, contact our customer support team as soon as possible. Once the order is shipped, it cannot be canceled, and you will need to follow the return process.

6.2 Refund for Canceled Orders: If you cancel your order before shipment, we will process a full refund within 3-5 business days.

7. Store Credit

7.1 Eligibility for Store Credit: If you prefer, we offer store credit instead of a refund for eligible returns. Store credit will be issued in the form of a gift voucher or coupon code that can be used for future purchases on our website.

7.2 Validity: Store credits are valid for 12 months from the date of issuance.

8. Customer Support

For any further questions or concerns regarding returns, replacements, or refunds, please reach out to our customer support team:

  • Email: pranavkhona9@gmail.com
  • Phone: +9886115870
  • Live Chat Whatsapp: Available on our website during business hours.

Our team is committed to providing the best possible shopping experience and will assist you throughout the return, replacement, or refund process.

9. Modifications to the Policy

We reserve the right to modify or update this Return, Replacement, and Refund Policy at any time. Changes will be posted on our website, and it is your responsibility to review the policy periodically for any updates.

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